Montana Self-Insurers Association CE Webinar
After the Punch: Building Systems That Hold When People Don’t
May 20th at 10am MST.
Presented By: Dr. Claire Muselman - COO WorkersCompensation.com & Assistant Professor of Practice, Drake University
Advance Registration is Required* MSIA members have access to unlimited seats;
Non-member seats are $25 each – with generous multiple seat discounts available by contacting MSIA.
(APTA-MT members also have access to unlimited seats. Register as a MSIA member with your last name hyphenated with APTA - for example Smith-APTA)
Applications pending for CE Credit for MT Workers Compensation Claims Examiners & MT Insurance Producers**
Workers’ Compensation programs succeed or fail long before an injury even occurs. This session focuses on building the systems, tools and structures that guide consistent decision-making when pressure is high and clarity matters most. Participants will explore how breakdowns occur in the first moments following an injury and how those breakdowns directly impact claim cost, duration and employee experience.
This session translates behavioral science and human-centered principles into practical, repeatable processes that examiners, supervisors and leaders can execute with confidence.
- Impact of stress and cognitive overload on performance
- Inconsistent communication with injured employees
- The impact of the absence of clear direction for medical care and next steps
- Aligning systems with real-world behavior and operational needs
- Ensuring usability for all experience levels
- Action Planning & Implementation
Join us on May 20 at 10a MDT to learn from a nationally recognized expert who has been in the trenches and knows what works - - and what doesn’t!
Dr. Claire Muselman is one of the most dynamic and informative speakers on workers’ compensation in the country – because she has lived it – from claims examiner to manager to executive to mentor/professor. Muselman is the COO of WorkersCompensation.com and an Assistant Professor of Practice at Drake University. She specializes in transforming workers’ compensation programs through human-centered design, behavioral science and operational execution that reduces cost and improves outcomes.
If you joined us for Dr. Claire’s presentation at the MSIA Annual Meeting in Billings last year, you know how dynamic and impactful her presentations are.
You Don’t Want to Miss This One!
We will learn:
- Variability in real-world execution
- The Reality of Claims Execution
- Key Breakdown Points in the First 24 Hours
- Building a Front-End Claims System
- Driving Consistency
- Action Planning & Implementation
Register
This MSIA Webinar is made possible by Wrenwell Claims and ExamWorks ECS Compliance Solutions.
*When you register through the link, you will also receive a Zoom invitation and must fill that out to get the link for the Webinar.
**For MT Insurance Producer credit you MUST provide MSIA with your license information, in addition to registering, you must provide MSIA your name as it appears on the license, your license number and your NPN number. Failure to provide this information, or inaccurate information will result in no credit being applied.